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The Laser Spine Institute


Background

Laser Spine Institute is a leader in minimally invasive spine procedures that specialize in helping people get out of pain who have been suffering with back ailments for 7-9 years. Headquartered in Tampa, FL, patients travel from all around the country to receive various surgical treatments in Laser Spine’s outpatient facility. Laser Spine Institute is a fast-growing company operating in an industry that is often a decade behind when it comes to technology trends. Laser Spine’s leadership team saw an opportunity to lead their industry into the 21st century by taking advantage of green field business intelligence opportunities and implementing their first enterprise business intelligence platform.

Challenge

Laser Spine Institute sought to overcome the classic BI data challenges. They were a rapidly growing organization with no enterprise business intelligence tools, limited internal data skills sets and a labor-intensive data process that wasn’t serving the business effectively. Laser Spine was operating off of a huge spreadsheet base, leveraging Excel for reporting and basic database tools to look at data in various data stores. Reporting was performed by analysts in departmental silos, extracting data from multiple disparate systems, dumping raw data into Excel spreadsheets, performing manual data preparation and analyzing the data through pivot tables and V-lookups. The extremely cumbersome manual data extraction, consolidation and manipulation was prone to errors and discrepancies, leaving doubt in the validity of the information the business was acting on.

Laser Spine needed a way to unify their many data platforms in to a single source of truth and better enable the business with a reliable BI application. Their goal was to set up a BI program that would lay the foundation for data-driven insights and develop a strategic roadmap for executing on the new program to ensure its adoption and success.

Solution

Laser Spine Institute partnered with CCG to do an AVR, an Assessment, Vision, Roadmap project, that would result in the selection of an enterprise business intelligence tool portfolio and outline a roadmap of data and analytic initiatives for the program implementation. After an exhaustive tool selection process, Informatica was identified as the best fit for ETL and data integration, MicroStrategy was chosen as the enterprise BI platform to be used for all reporting and analytics, while Microsoft SQL Server was chosen as the data warehouse platform that would house data from all disparate systems and ultimately enable business users to perform their own self-service analytics from a unified, governed database.

CCG helped Laser Spine Institute to implement a Bi-Modal approach to business intelligence. Fortunately for Laser Spine, their previous manual data processes resulted in the business becoming very data savvy. They had learned the language of data through years of hands on data manipulation, and they were hungry for more advanced analytics. Implementing LSI’s BI program in a Bi-Modal fashion allowed for LSI data solutions personnel to provide interim solutions to the business, leveraging the subject areas that were being added into the data warehouse over time. This provided immediate actionable intelligence for the business while allowing CCG to remain focused on building a best-practice BI foundation, leveraging insights gleaned from interim solutions delivered. The interim solutions served to define requirements and business rules, ensuring the quality of the enterprise solution data.

Revenue Cycle Management is a critical process for healthcare organizations like Laser Spine Institute and due to the nature of the financial data, Revenue Cycle Management proved to be the perfect use case for self-service analytics, so this department was the focus of initial analytics efforts. One of the first dashboards developed by CCG in MicroStrategy was the Work in Progress Dashboard, which visualized the process by which claims move through their system. This dashboard identified bottlenecks in Laser Spine’s workflows that had never been identified and allowed Laser Spine to reduce their WIP efficiency by 60%.

In addition to supporting Laser Spine through the selection of a BI platform, development of a strategic roadmap and bi-modal BI solutions, CCG guided Laser Spine Institute through the architecture of a Business Intelligence Competency Center, or BICC. Laser Spine’s BICC is formed from analysts in IT and various lines of business created to advocate and implement enterprise BI solutions across the organization.

Laser Spine Institute’s new BI program is quickly becoming a differentiator for them in the healthcare industry. Modern data and analytic practices are driving Laser Spine to become more operationally efficient and help more patients get their lives back even faster.

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Quick Facts

  • Industry -Health & Life Science
  • Technology - MicroStrategy, Informatica, Microsoft SQL Server
  • Headquarters - Tampa, FL 
  • Website - www.laserspineinstitute.com
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